Job Description:

• Contract & Portfolio Management: Own the full support services contractual lifecycle for assigned accounts, driving renewals from quote creation through to booking and closure. 
• Upselling & Expansion: Analyze the existing customer infrastructure (installed base) to identify gaps, mitigate renewal risks, and drive upsells, additions, or service tier upgrades.
• Channel & Ecosystem Collaboration: Work directly with channel partners, distributors, and resellers to co-manage renewal pipelines and optimize indirect sales success. 
• Internal Synergy: Coordinate with Customer Operations, technical specialists, and core Product Account Managers to ensure accurate quote generation, discount approvals, and contract revisions. 
• Pipeline Hygiene & Forecasting: Maintain data integrity within the Salesforce CRM, providing accurate weekly pipeline updates and forecasting renewal orders to hit quarterly margins.
• Relationship Management: Act as the customer's advocate inside HPE while conducting regular business reviews to reinforce the long-term value of HPE services. 

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• Education: A Bachelor's degree or equivalent experience in Business, IT, Sales, or a related field.
• Experience: Typically requires 3 to 5+ years of experience in renewal sales, inside sales, account management, or customer success within the technology sector.
• CRM & Data Literacy: Strong proficiency in Salesforce CRM
   
   
  and advanced Microsoft Excel skills (data filtering, spreadsheets, performance tracking).
• Industry Knowledge: Solid baseline understanding of modern IT environments (Cloud architectures, Edge-to-Cloud, Networking, and lifecycle support services).
• Core Competencies: Excellent negotiation skills, margin recovery strategy execution, and a proven track record of meeting or exceeding strict sales quotas.

Industry:

Professional Services

Category:

Consultancy

Skills: