Job Description:

Engagement Manager Responsibilities:

• Assisting customers to implement and access company services.
• Scheduling and preparing quarterly reviews to set objectives and identify shortfalls in customer engagement.
• Resolving customer complaints and issues in a timely manner.
• Collaborating with the marketing and sales departments to brainstorm new campaigns and business ideas.
• Providing advice and guidance on how to improve customer engagement and develop lasting relationships.
• Answering all customers' questions and transferring them to the appropriate source for more detailed information.
• Ensuring the company remains compliant and adheres to the terms and conditions listed in contracts.

Engagement Manager Requirements:

• Bachelor’s degree in business administration or a similar field.
• Proven project management and customer service experience.
• Proficiency in Microsoft Office and customer relationship management (CRM) software.
• A people person with excellent organizational and communication skills.
• Ability to work under pressure and manage multiple clients and projects.

Industry:

Professional Services

Category:

Consultancy

Skills: