Job Description:

Responsibilities:
- Provide L1 & L2 technical support for hardware, software, and end-user issues
- Perform desktop administration, troubleshooting, and Windows support
- Manage IT assets and maintain accurate inventory records
- Handle incidents and service requests using ITSM tools
- Provide on-site support and regular reporting to the line manager

Qualifications:
- 2–5 years of experience in IT Technical Support / Service Desk roles
- Strong knowledge of Windows administration, hardware troubleshooting, and IT infrastructure
- Experience with ITSM tools and IT asset management
- Relevant certifications are preferred: ITIL, CCNA, Microsoft 365 Certified
- Good communication skills in English and Arabic

Industry:

Professional Services

Category:

Consultancy

Skills: