Job Description:

Technical Support Engineer Responsibilities:

• Responding to technical support tickets.
• Contacting clients to find out the nature of the technical or IT issue.
• Linking to clients' computers via remote access.
• Traveling to clients' office or server location.
• Installing new hardware, software, and networking systems.
• Diagnosing and troubleshooting hardware, networking, and software issues.
• Proposing simple and effective solutions.
• Providing basic software training.
• Maintaining good client relations.
• Completing job reports.

Technical Support Engineer Requirements:

• Bachelor’s degree in computer science or information technology.
• Previous work experience as a technical support engineer or desktop support engineer.
• In-depth knowledge of hardware and networking systems.
• Knowledge of operating systems, web services, and API.
• Knowledge of remote access systems such as TeamViewer.
• Ability to troubleshoot complex software and hardware issues.
• Excellent communication skills.
• Critical thinker.
• Good interpersonal skills.

Industry:

Professional Services

Category:

Consultancy

Skills: