Job Description:

Key Requirements:

✅ 5–10 years of experience in Business Process Consulting, Process Architecture, or Service Management
✅ Strong knowledge of TM Forum eTOM, SID, TAM, and ITIL v3/v4
✅ Hands-on experience with ARIS or Microsoft Visio
✅ Telecom, Digital Services, or IT Service Management background
✅ Experience in process mapping, gap analysis, process transformation, and continuous improvement initiatives
✅ Certifications in ITIL, TM Forum, CBPA, Lean Six Sigma will be an added advantage

What You'll Do:

🔹 Analyze and optimize business processes
🔹 Design "As-Is" and "To-Be" process architectures
🔹 Drive process transformation and operational excellence
🔹 Collaborate with cross-functional stakeholders
🔹 Improve customer experience and service quality

Industry:

Not For Profit

Category:

Human Services

Skills: