GUEST MANAGEMENT MANAGER
NamasteAi
Dammam, Saudi Arabia
Job Description:
Core Responsibilities
Guest Relations: Greet VIPs, handle special requests, and serve as the main escalation point for unresolved complaints or service issues.
Team Leadership: Train, schedule, and supervise front desk, concierge, and support staff.
Cross-Department Coordination: Work closely with housekeeping, maintenance, and food service to prepare rooms and align on property standards.
Feedback Analysis: Review online ratings and comment cards to implement quality improvements.
Operations Oversight: Monitor daily arrivals, departures, billing accuracy, and safety compliance.
Qualifications & Requirements
Education: Associate's or Bachelor’s degree in hospitality management, business administration, or a related field.
Experience: 2 to 5 years of front desk or customer relations leadership experience in a hotel or service environment.
Skills: Excellent communication, conflict de-escalation, leadership, and multitasking abilities.
Industry:
Not For Profit
Category:
Human Services
Skills:
Communication
Job Information
-
Career Level:
Managerial Level -
Location:
Dammam, Saudi Arabia -
Job Type:
Full Time -
Experience:
2 Yrs - 4 Yrs -
Qualifications:
Master Degree -
Salary:
Confidential -
Date posted:
2nd September 2026
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