Job Description:

Key Responsibilities:
Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
Resolve customer concerns and provide effective solutions.
Process customer requests and maintain accurate records.
Coordinate with internal teams to ensure prompt issue resolution.
Build and maintain positive customer relationships while delivering an excellent customer experience.
Prepare reports and update CRM records as required.

Requirements:
2–5 years of experience in Customer Support or Customer Service.
Excellent verbal and written communication skills in English.
Strong interpersonal, problem-solving, and multitasking abilities.
Proficiency in MS Office and CRM systems.

Industry:

Not For Profit

Category:

Human Services

Skills: