SERVICE DELIVERY MANAGER-ICT MANAGED SERVICES
NamasteAi
Dubai, United Arab Emirates
Job Description:
Responsibilities
Service Operations & SLA Management: Track system performance metrics to guarantee compliance with agreed service level objectives.
Client Relationship Management: Act as the primary point of contact and escalation for client stakeholders.
Incident & Problem Oversight: Coordinate major technical resolutions, root cause analysis, and preventive procedures.
Team Leadership: Guide infrastructure, help desk, and technical support teams.
Continuous Improvement: Apply frameworks like ITIL or SIAM to optimize processes and lower support costs.
Required Skills & Qualifications
Framework Knowledge: Strong background in ITIL, ITSM, or related service management frameworks.
Technical Literacy: Solid grasp of cloud platforms, networking, infrastructure, and cybersecurity.
Communication: Excellent problem-solving, negotiation, and client presentation abilities.
Industry:
Technology & Telecoms
Category:
Internet
Skills:
Communication
Job Information
-
Career Level:
Managerial Level -
Location:
Dubai, United Arab Emirates -
Job Type:
Full Time -
Experience:
4 Yrs - 6 Yrs -
Qualifications:
Master Degree -
Salary:
Confidential -
Date posted:
15th August 2026
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