NamasteAi
RECEPTIONIST & PATIENT COORDINATOR
NamasteAi Dubai, United Arab Emirates
Job Description:

 Responsibilities
 
Patient Experience & Front Desk Management
 
  • Warm Welcomes: Greet patients and visitors warmly, ensuring they feel comfortable and valued from the moment they arrive.
  • Inquiry Handling: Answer, screen, and direct phone calls, emails, and WhatsApp messages professionally.
  • Anxiety Reduction: Comfort patients by answering questions and maintaining a calm, orderly, and clean reception area.
  • Waiting Area Management: Minimize waiting times by ensuring the medical staff is promptly notified of a patient's arrival.
     
Appointment & Patient Coordination
 
  • Scheduling: Schedule, reschedule, and confirm patient appointments while avoiding clashes and optimizing the provider's time.
  • Medical Liaison: Act as a central link between patients, doctors, and clinical staff to ensure effective communication.
  • Onboarding: Assist patients with pre-appointment paperwork, guide them through procedures, and help fill out necessary forms.
     
     
Administrative & Medical Records
 
  • Data Management: Accurately register patients and maintain up-to-date records in electronic health systems.
  • Confidentiality: Protect patient rights and comply with healthcare regulations by maintaining strict privacy for all medical and financial information.
  • Office Support: Receive and distribute mail, monitor office supplies, and restock necessary front-desk items.
     
Billing, Insurance, & Revenue
 
  • Billing: Generate accurate bills, process payments (cash, card, UPI), and record financial information.
  • Insurance: Assist patients with verifying insurance details and processing third-party claims.
  • Reconciliation: Perform daily payment reconciliation and prepare comprehensive daily financial reports for the management team.
 
Essential Skills & Qualifications
 
  • Communication: Excellent verbal and written communication skills with a compassionate, patient-first approach.
  • Tech Proficiency: Computer knowledge and proficiency with scheduling software and electronic medical records (EMR) systems.
  • Multitasking: Ability to handle heavy call volumes, fluctuating patient flow, and fast-paced environments.
  • Medical Knowledge: Familiarity with basic medical terminology and standard insurance procedures is highly preferred.

Industry:

HealthCare

Category:

Health

Skills:
Communication
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Job Information

  • Career Level:

    Middle Level

  • Location:

    Dubai, United Arab Emirates

  • Job Type:

    Full Time

  • Experience:

    4 Yrs - 6 Yrs

  • Qualifications:

    Bachelor Degree

  • Salary:

    Confidential

  • Date posted:

    22nd June 2026

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