Job Description:

Key Responsibilities:

* Manage daily operations across all three locations, ensuring smooth and efficient business performance.

* Create and maintain staff schedules, manage attendance.

* Resolve day to day issues with staff (queries, day off). 

* Handle customer enquiries, complaints, and service recovery, ensuring all client issues are resolved promptly and professionally.

* Ensure salaries, commissions and other staff payments are processed accurately and on time.

* Work closely with ownership to implement business strategies, improve profitability, and drive growth.

* Monitor sales performance, track key business metrics, and prepare operational reports.

Requirements:

* Previous experience managing salons, barbershops, spas, or hospitality businesses.

* Strong leadership and team management skills.

* Excellent customer service and conflict resolution abilities.

* Highly organised with strong administrative and operational capabilities.

* Experience managing payroll, staff scheduling, and day to day business operations.

* Strong communication skills in English. Additional languages are an advantage.

Industry:

Beauty & Wellness

Category:

Beauty & Wellness

Skills: