NamasteAi
CONTACT CENTER AGENTS
NamasteAi Dubai, United Arab Emirates
Job Description:

Responsibilities
Manage Communications: Handle high volumes of inbound and outbound customer calls, chat messages, and emails in a timely manner. 
Resolve Issues: Investigate customer concerns, provide accurate information regarding products or billing, and guide callers through basic troubleshooting.
Record Information: Document all interactions, complaints, and account updates accurately in the company’s CRM system. 
De-escalate Situations: Maintain a calm, empathetic, and professional tone when dealing with frustrated or upset customers. 
Meet Performance Goals: Strive to hit key performance indicators (KPIs) like First Contact Resolution (FCR) and customer satisfaction scores. 
Escalate Problems: Forward complex or unresolved technical and service issues to a supervisor or specialized department.
Required Skills
Communication: Clear, friendly verbal and written communication skills.
Active Listening: The ability to pay close attention to user needs and identify root problems quickly.
Empathy & Patience: Staying calm and supportive under pressure, especially during difficult calls.
Technical Literacy: Comfort using computers, helpdesk ticketing platforms, and CRM tools.

Industry:

Financial Services

Category:

Investment & Asset Management

Skills:
Communication
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Job Information

  • Career Level:

    Middle Level

  • Location:

    Dubai, United Arab Emirates

  • Job Type:

    Full Time

  • Experience:

    2 Yrs - 4 Yrs

  • Qualifications:

    Bachelor Degree

  • Salary:

    Confidential

  • Date posted:

    4th August 2026

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